Preamble:

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The products presented on the site are unique pieces made from existing clothes or unique pieces made on demand from the clothes of the (or the customer), with personalization. Everything is done by hand.

Consequently, a period of three to four weeks on average maximum is observed between the date of the order and the date of receipt of the product by the Customer.

Similarly, despite all our efforts, minimal and non-substantial variations may exist between the photos presented on the site and the items delivered.  

Any order placed on the website implies acceptance of both this delivery time and these minimal and non-substantial variations. However, if the item ordered online delivered does not suit you, you benefit from the 14-day right of withdrawal on the products offered online and not on the personalized orders.  

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Article 1 - Scope

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The present general conditions of sale are intended to govern the relationship between KaT in the R and its customers, adult natural persons acting exclusively for their personal use having the quality of consumer within the framework of the online sale of articles and products marketed by KaT in the R via its website www.katinther.com.
By purchasing through the KaT in the R website www.katinther, the customer expressly and fully accepts these general conditions of sale.
These are subject to change and updates without prior notification. The conditions applicable to the order of an article by a customer are those in force on the day of the order.

In the event that one of the clauses of these general conditions of sale is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and respect of these general conditions of sale or call into question the validity of the other provisions which will continue to apply.
The buyer acknowledges having had communication, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L 221-5 of the French Code. consumption.

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Section 2  -  Vendor identification

these General Conditions of Sale are those of the company  KaT in the R Company with auto-entrepreneur status, registered in the register of the Chamber of Trades and Crafts of Yvelines under number 483 977 690 and whose head office is located at 28 bis route de la Surie 78 490 Grosrouvre, France.

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Article 3 – Identification of articles

KaT in the R cannot be held responsible for non-substantial errors that could affect the characteristics of the articles presented on the site www.katinther.com
The photographs and other reproductions of the articles presented on the site www.katinther.com are provided for information only and have no contractual value.

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Article 4 – Order conditions

Order taking on the www.katinther.com site is subject to strict compliance with the various stages of order registration. To place an order with KaT in the R, the customer must have legal capacity and hold a Visa – Eurocard – Mastercard – American Express bank card or a PaylPal account.
KaT in the R cannot be held liable for any damage inherent in the use of the Internet network (break in service, failure to connect to the Site, external intrusion, presence of computer viruses) or in the event of force majeure. .

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Article 5 – Availability of items
Orders are accepted within the limits of available stocks, of which the customer is informed at the time of his order, by a mention on the site itself or by customer service.

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Article 6 – Acceptance of orders by KaT in the R

For any personalized order you will follow the process of the HOW IT WORKS section. For exceptional orders (quantity and/or price), please contact our customer service by email contact@katinther.com or by phone at: 06.15.40.79.23 
KaT in the R also reserves the right to refuse any order placed by a customer with whom there is a dispute relating to the payment of a previous order.
In the event that the order does not meet these general conditions of sale, the customer will be informed by KaT in the R within a maximum period of six (6) days by telephone or by e-mail.
If the customer fails to bring his order into conformity with KaT in the R, KaT in the R reserves the right to purely and simply cancel the said order.

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Article 7 – Agreement of proof

E-mails will prevail between the parties as well as automatic recordings

used by KaT in the R, in particular as to the nature and date of the order.

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Article 8 – Price of items

The prices displayed on the site www.katinther.com are indicated in Euros and include all taxes included (TTC), excluding delivery costs. The prices invoiced are those in effect on the date of the order.

The amount of the transport costs relating to the delivery of the articles will be automatically displayed in the basket during the validation of the order by the customer. The customer will receive, upon delivery, for each of the items, written confirmation of the price paid and the delivery costs charged to him.
In the context of an order to a country other than metropolitan France, the customer remains the importer (or intra-community purchaser) of the item(s) concerned. As such, customs duties, local taxes, import duties, or state taxes that may be required are the responsibility of the customer.

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Article 9 – Terms of payment

The payment of orders is made with all the cards of the "CB" network, Visa, Eurocard, Mastercard, American Express and other bank cards accepted by our partner STRIPE depending on the country of purchase.
Cards issued by banks domiciled outside France must be international bank cards.
The customer also agrees to make payment via a bank card which he personally holds and bearing his identity (surname and first name).
By communicating his bank card number and/or his bank details, the customer accepts in advance and unconditionally that KaT in the R proceeds with the secure transaction.
The customer therefore authorizes his bank in advance to debit his account in view of the records or statements transmitted by KaT in the R, even in the absence of invoices signed by the hand of the cardholder.
Authorization to debit the customer's account is always given for the amount of the item(s) purchased as invoiced by KaT in the R.
The customer's bank card is debited within a maximum of six (6) days after verification of the satisfaction of the order with these general conditions of sale, of the availability of the item(s).
In the event that, for any reason whatsoever (objection, refusal of the issuing centre, etc.), the debit of the sums owed by the customer proves impossible, the order will not be recorded by KaT in the R.

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Article 10 – Security of transactions

KaT in the R uses the Stripe payment system. 
You can choose to use your credit card or your Stripe® account if you are already registered.
Contact Stripe: Stripe Payments Europe, Limited - The One Building - 1 Grand Canal Street Lower - Dublin 2 - Co. Dublin - Ireland
support@stripe.com
The online payment system via STRIPE is secured by SSL Secure Shopping which encrypts data and payment information. KaT in the R does not store any credit card numbers

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Article 11 – Delivery

Items will only be dispatched by KaT in the R after receipt of payment for the order.
Orders are shipped by DHL in Europe outside of France. By MondialRelay or LA POSTE in COLISSIMO service to the delivery address indicated by the customer.
As an indication, the delivery times are as follows:
– DHL: 2-3 working days.
– MondialRelay: 4-6 working days.
– La Poste/Colissimo (Metropolitan France): 4-6 working days.
These deadlines are given for information only and depend on the carrier chosen when ordering, KaT in the R cannot be held responsible in the event of late delivery. The delivery is made against signature of the customer.
Any unsuccessful delivery (address, building, code, staircase, missing or incorrect name, etc.) will be subject to additional time for processing the order, and for reshipping.
The shipping costs are calculated automatically according to the place of delivery of the weight and the total volume of the items ordered, so as to ensure the fairest possible cost.
Between December 22 and January 1 and from August 7 to August 25, KaT in the R closes for the holidays, as does the E-shop. Orders placed during this period will be subject to a longer delay.

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Shipping cost

Delivery costs are free for France, and are 15 € for the rest of Europe. For the rest of the world, it depends on the country of destination and the volume of items ordered. The amount is indicated in the shopping cart, after you have entered and validated the delivery address. The shipping costs are calculated automatically according to the place of delivery of the weight and the total volume of the items ordered, so as to ensure the fairest possible cost.

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Customs fees

In the event of delivery outside Europe, the customer is required to proceed to the authorities of his territory to pay any tax or fee (customs duties, local taxes, etc.) imposed by the regulations.

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Article 12 – Personal data

When taking an order KaT in the R collects personal data, this data is necessary for the processing of the order and will not be communicated to other companies other than the organization in charge of the regulations as well as the fight against credit card fraud.
The user is informed that this automated processing of information has been declared to the CNIL under number 6987423 dated 09/22/2021
In accordance with the Data Protection Act of January 6, 1978, the customer has a right to access, modify, rectify, oppose and delete personal data concerning him.
The customer may exercise this right by sending a letter to the following address: KaT in the R 28 bis route de la Surie 78490 Grosrouvre France.

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Article 13 – Right of withdrawal and return of items

In accordance with the provisions of the Consumer Code, the customer has a right of withdrawal which he can exercise, without having to justify reasons, within fourteen (14) working days from the date of receipt of the articles. . However, we cannot accept returns for personalized orders.
To notify his desire to return or exchange one or more items, the customer may, within fourteen (14) days, contact customer service by e-mail at: contact@katinther.com mentioning his order reference, the date and the item(s) they wish to return or exchange.

In this context, the customer has the option of returning the items delivered within this period, in their original packaging, in perfect condition, complete and accompanied by a copy of the invoice addressed to: KaT in the R 28 bis route de la Surie 78490 Grosrouvre France. The return costs remain in all cases the responsibility of the customer. The responsibility for the return is yours until the package reaches us. Don't forget to ask for proof of postage and your tracking number. To ensure that the package reaches us safely, we recommend that you use an international delivery service provider such as UPS / DHL / Fedex / TNT...

Reimbursement of the price invoiced for returned items will be made by the same means as that of the order no later than thirty days following receipt by KaT in the R of the returned items. Any item that cannot be released for consumption as received cannot be refunded.

Any return that has not been notified in advance to customer service cannot be accepted.

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Article 14 – Guarantee of conformity

The items sold online by KaT in the R are subject to the conditions of legal guarantees provided for by articles L 217-4 and following of the Consumer Code as well as by articles 1641 and following of the Civil Code:
In the event of implementation of the legal guarantee of conformity, it is recalled that:
– The buyer has a period of 2 years from the delivery of the property to act.
– The buyer can choose between repairing or replacing the goods, subject to the cost conditions provided for in article L 217-17 of the consumer code.
– The buyer is exempted from providing proof of the existence of the lack of conformity of the goods for 24 months following delivery of the goods.

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Article 15 – Complaints

For any information, complaint or question relating to the distance selling conditions put in place by KaT in the R, the customer must contact customer service by post at the following address: KaT in the R 28 bis route de la Surie 78490 Grosrouvre France or by 
E-mail:  contact@katinther.com  recalling in both cases the reference and the date of the order.

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Article 16 – Intellectual Property Rights

This website remains the exclusive property of the KaT in the R Company, which has created and put online the web pages, images and script sources, the basic data composing it.
The customer is therefore prohibited from distributing or reproducing or creating a link with the website, in whole or in part, in any form whatsoever, under pain of being guilty of an offense of counterfeiting.

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Article 17 – Force majeure 

The execution by KaT in the R of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution.
KaT in the R will inform the client of such fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen (14) days, the customer would then have the possibility of terminating the current order.

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Section 18  – Mediation 

If you have a problem with a product, our site or any other KaT in the R company service related to the site or a product, please contact our customer service department at:  contact@katinther.com
In the event of a dispute or any difficulties related to the execution of your order, you can use the services of a consumer mediator by contacting the following address: 
CM2C  Center for Consumer Mediation of Justice Conciliators  www.cm2c.net
Opposition to electronic canvassing:
If you do not wish to receive advertisements, information on the brand or not be solicited by telephone or e-mail, you can simply register on the opposition list to telephone and electronic canvassing on the site: http:/ /www.bloctel.gouv.fr
In the event that your problem is not resolved, in accordance with the provisions of the consumer code concerning “the process of mediation of consumer disputes”, you have the right to use a mediation service free of charge.

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Article 19 – Disputes – Law 

These general conditions of sale are subject to French law. In the event of a dispute, only the version of the general conditions of sale written in French will prevail between the parties. Any dispute that may arise from the interpretation or execution of these general conditions of sale and its consequences will be subject to the exclusive jurisdiction of the French courts.

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